Computer Tips

  • • Keep your Operating System and Internet Browser up to date with the latest security patches.
  • • Use anti-virus software and keep it updated.
  • • Use a firewall to protect your computer.
  • • Avoid accessing your online banking account using public or shared computers which you don’t fully trust, like those in internet cafes or computers belong to someone else.
  • • Never leave your computer unattended while you are logged in to the online banking.
  • • Use a password on your computer to prevent unauthorized individuals from accessing your information.
  • • Disable the “auto complete” and "remember password" function within your browser to prevent browser from storing your password and account information.
  • • Clear your browsers cache and history after each session to prevent others from seeing your personal information cached by your internet browser.

General Tips

  • • Never share your personal details with anyone.
  • • Store your bank documents such as statements checkbooks in safe places.
  • • Be careful with any discarded that has personal information to minimize the risk.
  • • Destroy your bank card or credit cards if you decide to cancel or if it expires by cutting it in two (through the account number and the magnetic strip).
  • • Be aware of any unusual accounts activity or financial transactions, review your transactions regularly to make sure they have been made by you.
  • • The bank will never send e-mail to customers or call them asking for personal information such as your username/password or your credit card information. If you receive a suspicious phone call or email claiming to be from us, please contact our call center on +962 6 500 1515.
  • • Do not hand over your ATM card or Credit Card to anyone.
  • • Update the bank when you change your contact details.

Online/Email Tips

  • • Be careful for scam e-mails. These are designed to trick you into downloading a virus.
  • • Be careful about opening an e-mail with an attachment, especially when it comes from unknown sender. They may contain viruses or other forms of malicious software.
  • • Be careful before clicking on a link contained in an email or other message. The link may redirect you to a fake website that tricks you to enter your personal details or online banking login information. To access our online banking service, always enter the website address into the browser address bar by yourself.
  • • Sign out every time you complete your online session, Do not just close your browser window.

Password Tips

  • • Keep your password secret and don't disclose it to anyone.
  • • Use strong login passwords and transaction password for your internet banking account.
  • • Use both letters and numbers and a combination of lower case and capital letters.
  • • Choose passwords that are difficult for others to guess. Use a different password for each of your accounts.
  • • Familiarize yourself with INVESTBANK website. Often it's a good place for guidance on how to stay safe online.
  • • Do not write your ATM card or Credit Card PIN no. on paper or store it on shared devices such as computers and mobile phones.

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